Samsung Galaxy A-Models Forged Carbon Case | Black

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply contact us at support@hexafiber.com.com and we'll provide you with further steps to return your parcel.

We understand how important it is for you to receive your orders promptly and efficiently.

That's why we've outlined our shipping policy below to ensure you have a clear understanding of our shipping processes and timelines.

Processing Times

Orders are processed within 1-3 business days.

Business days are Monday through Friday, excluding holidays.

Shipping Methods and Delivery Times

Standard Economy Shipping: Estimated delivery within 8-14 business days.

Priority Insured Tracked Shipping: Estimated delivery within 3-8 business days.

Priority Insured Expedited Shipping: Estimated delivery within 1 to 5 business days.

Please note, these are estimated delivery times and cannot be guaranteed. We do our best to meet these shipping estimates but cannot guarantee them.

Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

We are shipping worldwide. The prices of shipping will be seen on the checkout page once you enter the address details.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing your tracking number.

You can track your order directly through the carrier’s website.

Lost or Damaged Items

In the unlikely event that your order is lost or damaged in transit, please contact us immediately.

We will work with you to resolve the issue, whether it be replacing the item or issuing a refund.

Changes to Your Order

If you need to make changes to your order or shipping address, please contact us right away after placing your order.

Contact Us

If you have any questions regarding our shipping policy, please contact us at support@hexafiber.com